At FF13, your privacy is not merely a legal obligation – it is a commitment we take seriously every single day. This Privacy Policy transparently explains the types of data we collect, the purposes for which it is used, how we protect it, and your rights as an FF13 member over your own personal information. Please read it carefully.
Six core principles that guide how FF13 handles every piece of personal data belonging to Malaysia members
Every data exchange between your device and FF13's servers is protected by 256-bit SSL encryption – the same highest-grade security standard used by Malaysia's leading financial institutions. Whether you are registering, depositing RM 10 via DuitNow or playing slots at midnight, all data travels through fully encrypted channels.
FF13 has never and will never sell, rent or transfer members' personal data to any third party for marketing or commercial purposes. Your data belongs to you – we use it solely for the purposes clearly stated in this Privacy Policy and nothing beyond that.
At FF13, only staff who require access to specific data to perform their duties are permitted to do so. This access is strictly governed through a multi-layered user permission control system. Every instance of access to sensitive member data is logged and can be audited at any time.
FF13 does not bury how we use your data in lengthy, confusing terms. This Privacy Policy is written in plain, easy-to-understand language for all members. Should there be any changes to how we handle your data, you will be notified in advance via email or an in-platform notification.
As an FF13 member, you have the right to access, correct, delete, or export your personal data at any time. All data-related requests are handled by the FF13 privacy team within 14 business days. These rights belong to you fully, and FF13 honours them without any additional conditions.
The FF13 Privacy Policy has been developed in line with internationally recognised data protection standards. This ensures your personal data is handled in a transparent, accountable manner consistent with best practices across the global licensed online casino industry.
Your data is protected with 256-bit SSL encryption on ff13 at all times.
Privacy enquiries:
FF13 collects various types of personal data from members during registration, platform usage, and interactions with our support team. All data collected serves a legitimate purpose and is necessary to deliver the best FF13 experience to you.
Data Minimisation Principle: FF13 only collects data that is strictly necessary to provide you with our services. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
| Data Category | Type of Information | Collected During |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Registration & KYC |
| Contact | Malaysian phone number, email address | Account registration |
| Finance | Payment method details (DuitNow, TnG, GrabPay, FPX) | Deposits & Withdrawals |
| Technical | IP address, device type, browser, approximate location | Every login |
| Games | Betting records, winnings, play time, game preferences | During gameplay |
| Communications | Support chat content, emails and feedback | Interactions with FF13 |
As part of the identity verification (KYC) process required before your first withdrawal, FF13 may request a copy of your MyKad or valid passport to confirm your identity and prevent fraud or money laundering that could compromise the security of all members on our platform.
The personal data we collect from you is used exclusively for legitimate purposes directly related to the operation of the FF13 platform and the services we provide to you as a member. FF13 does not use your data for any other purpose without your explicit consent.
Marketing Preferences: You may opt out of marketing communications from FF13 at any time by updating your preferences in your account settings or by contacting us at [email protected]. Unsubscribing from marketing emails does not affect important notifications related to your account.
FF13 does not sell, rent, or share members' personal data with third parties for their own marketing purposes. However, in the course of operating the platform, FF13 may need to share certain data with the following parties under strict and limited conditions.
Warning: FF13 will never ask you to verify personal information through unsolicited emails or messages. If you receive any such communication claiming to be from FF13, please report it to [email protected] immediately.
All third parties working with FF13 are required to comply with data protection standards no less stringent than those FF13 applies itself. A legally binding data processing agreement is signed with every partner before any exchange of data takes place.
Ff13 continuously invests in cybersecurity infrastructure to ensure every member's personal data is protected to the highest standard. Security is not something we take lightly — it is the cornerstone of the trust that has been built between ff13 and each of our members since 2019.
All data transmitted between your device and FF13's servers is encrypted using TLS 1.3 with 256-bit SSL encryption. This means that even if someone were to intercept your network traffic, the captured data would be unreadable without the encryption key held solely by FF13.
Sensitive data including MyKad numbers, financial information and FF13 account passwords are stored in encrypted form on our servers. Passwords are never stored in plain text – they are processed through a one-way hashing function that cannot be reversed.
FF13 offers and encourages the use of two-factor authentication for your account. With 2FA enabled, even if someone obtains your password, they will still need the OTP sent to your Malaysian phone number to log in.
FF13's cybersecurity team continuously monitors platform activity around the clock to detect abnormal patterns, suspicious login attempts and any indicators of a potential data breach before it occurs.
FF13's technical infrastructure is subject to regular independent security audits. Any vulnerabilities identified are addressed promptly in accordance with established risk management procedures, ensuring the protection of our members' data remains robust at all times.
If You Suspect Your Account Has Been Compromised: Change your FF13 password immediately and contact our support team via Live Chat or email at [email protected]. Our team will help you secure your account again as quickly as possible.
Like most online platforms, ff13 uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is used and ensure security functions operate correctly. This section transparently explains how we use these technologies.
You can manage your cookie settings through your web browser's options. However, disabling essential cookies may affect the functionality of the FF13 platform and your overall experience. For guidance on managing cookies in your browser, please refer to your browser's documentation.
As an FF13 member, you have certain rights regarding your personal data that we fully respect. These rights may be exercised at any time by contacting the FF13 privacy team at [email protected].
You have the right to request a copy of all personal data FF13 holds about you. We will provide a full report within 14 business days.
If any personal data that ff13 holds about you is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request that FF13 delete your personal data, subject to any applicable legal data retention obligations.
You may request your personal data in a machine-readable format for the purpose of transferring it to another platform at your discretion.
You may object to the processing of your personal data for direct marketing purposes at any time, and FF13 will honour that request immediately.
In certain circumstances, you may request that ff13 restrict the way we process your data while your request or complaint is being reviewed.
To exercise any of the rights above, please contact the FF13 privacy team at [email protected], stating the right you wish to exercise along with the information needed to verify your identity. We will process your request within 14 business days and provide a full response. If we are unable to fulfil your request entirely due to legitimate reasons (for example, a legal obligation), we will clearly explain why.
FF13 does not retain your personal data for longer than is necessary for the purpose it was collected, or beyond what is required to comply with applicable legal obligations. The general data retention guidelines at FF13 are as follows.
Important Note: Even if you request deletion of your data, FF13 may be legally required to retain certain financial transaction records for a specified period. In such cases, FF13 will inform you of which data cannot be deleted and provide a clear explanation in accordance with applicable Malaysian law.
FF13 takes every privacy and data protection enquiry, concern, or complaint seriously. If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your data rights, please reach out to us through any of the following channels.
Ff13 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or improvements to our platform operations. Any changes will be published on this page with a new updated date. For significant changes, ff13 members will be notified via email or in-platform notification before those changes take effect.