At FF13, we believe that gaming should always remain a healthy form of entertainment — not a source of stress or a negative impact on your life. This page outlines our commitment to responsible gambling, the player protection tools available to Malaysia members, and how to get help if you need support.
Six core principles guiding how FF13 safeguards the wellbeing of every Malaysian member
FF13 places member wellbeing above all business considerations. We actively monitor playing patterns and do not hesitate to reach out to members who show signs of excessive gambling, even if this means their activity on the platform may temporarily decrease.
FF13 gives you full control over how much you can deposit. Set daily, weekly, or monthly deposit limits directly in your account settings — no need to contact the support team. Limits take effect immediately and cannot be increased within 24 hours of a change being requested.
FF13 publicly displays the RTP (Return to Player) value for every slots game. This means you can make informed decisions before placing your first RM. We do not hide the true odds — transparency is the foundation of trust between FF13 and every member.
FF13 sends periodic reminders to members who have been playing for an extended period continuously. This feature is designed to keep you aware of the time you spend on the platform – because we believe that playing should be a conscious choice, not an uncontrolled habit.
When a member chooses self-exclusion at FF13, that decision is respected fully and immediately. No promotional emails, no "special" bonuses to lure you back. We will not attempt to re-engage members who have chosen to take a break — because that is a decision we fully support.
FF13's support team receives specialised training to identify signs of problem gambling and respond with empathy, not judgement. They are equipped to guide members toward the right tools or professional help when needed — all in a comfortable, shame-free environment.
Need immediate help?
Reach the FF13 support team via Live Chat or email [email protected] – we're available 24/7.
Responsible gambling means enjoying online casino — whether spinning slots like Monkey King or Colossal Gems, or sitting at a Live Roulette or Live Sic Bo table — as a fun form of entertainment, with a full understanding of the odds involved and only betting with money you can afford to lose without affecting your daily life.
FF13 has been operating since 2019 with a mission that goes beyond simply providing games — we built our platform with a strong responsible gaming framework in place from day one. Over 500,000 members across Malaysia have placed their trust in FF13, and that trust is not something we take lightly. We recognise that while the vast majority of our members play in a healthy and controlled manner, a small number may face challenges related to their gaming habits — and for them, FF13 wants to be part of the solution, not the problem.
Responsible gaming at FF13 means three core things: first, providing members with sufficient information to make informed decisions about their play; second, offering effective control tools for members to manage their own gaming habits; and third, ensuring support that is easily accessible and non-judgmental for those who need it. This is not merely company policy — it is a core value that defines how FF13 operates every day.
Always remember: Online casino gaming is for entertainment purposes only. Do not use emergency savings, rent money, your children's school funds, or any money you cannot afford to lose to wager on FF13 or any other platform.
As an FF13 member, it is important to understand that the odds in casino games always favour the house in the long run. This does not mean you cannot win — you certainly can, and many FF13 members have enjoyed exciting wins. However, it does mean you should treat the money you use to play as a cost of entertainment, not as an investment or a source of income. When you play with this mindset, casino gaming remains an enjoyable experience that does not lead to financial stress.
FF13 provides a range of protection tools accessible directly from within your account settings, with no need to contact the support team first. All tools are free and can be activated at any time.
Set a maximum deposit limit for your FF13 account on a daily, weekly, or monthly basis. This limit applies across all payment methods, including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX.
Set a cap on the total net losses permitted within a period of your choosing. Once this limit is reached, you will not be able to continue wagering until the limit period expires or the limit is reduced.
Set a daily limit on how many hours you can remain active on the FF13 platform. Once the limit is reached, your session will end automatically and you will not be able to log back in until the following day.
Choose to take a break from the FF13 platform for 24 hours, 3 days, 7 days, or 30 days. During this period your account will be inaccessible and you will not receive any marketing communications.
Longer self-exclusion options – 3 months, 6 months, 1 year, or permanent exclusion. The account will be fully locked and cannot be reopened until the specified period has elapsed.
Receive alerts after you have been playing for 1 hour, 2 hours, or a duration you set yourself. These reminders appear as friendly in-platform notifications that do not interrupt your game but keep you informed of the time spent.
| Protection Tools | Duration Options | Effective Date | Adjustable |
|---|---|---|---|
| Deposit Limits | Daily / Weekly / Monthly | Immediate | Decrease: immediate | Increase: 24-hour delay |
| Loss Limits | Daily / Weekly / Monthly | Immediate | Decrease: immediate | Increase: 24-hour delay |
| Time Limit | Per session / Daily | Immediate | Decrease: immediate | Increase: 24-hour delay |
| Temporary Break | 24h / 3d / 7d / 30d | Immediate | Cannot be shortened |
| Self-Exclusion | 3m / 6m / 1y / Permanent | Immediate | Cannot be unlocked early |
Please note that all changes that reduce your limit (stricter) take effect immediately, while changes that increase your limit (more lenient) are subject to a 24-hour waiting period. This is a deliberate safety feature built into FF13 to prevent impulsive decisions made during an active session.
Problem gambling often develops gradually and is not always easy to identify in its early stages. FF13 encourages all members to recognise the following warning signs in themselves or in someone they care about. Identifying a problem early is the most important first step toward getting help.
Important: Recognising a few of the signs below does not necessarily mean you have a serious gambling problem. However, it is a signal that you should take precautions and consider speaking with someone you trust about your gaming habits.
If you recognise two or more of the signs above in yourself, FF13 encourages you to use the self-exclusion or temporary break tools in your account right now, and to seek professional help. Remember — asking for help is a sign of strength, not weakness.
Answer the questions below honestly with yourself. This is not a medical diagnostic test — it is a personal reflection tool to help you better understand your own playing habits. There are no right or wrong answers, and FF13 does not record any data from this assessment.
This assessment is not a substitute for professional medical or psychological advice. If you are concerned about your own gaming habits or those of a loved one, please contact the FF13 support team or seek assistance from a mental health professional.
FF13 takes the responsibility of preventing underage access to our platform very seriously. The FF13 platform is strictly for individuals aged 18 and above only. The following are the steps we take to ensure compliance with this age requirement.
FF13's Strict Policy: Any account found to have been registered by an individual under the age of 18 will be terminated immediately and all credit balances will be forfeited without exception. Adults who assist minors in accessing FF13 will also have their accounts terminated.
As a parent or guardian, you play a vital role in ensuring your children are not exposed to online gambling. Have an open conversation with your teenagers about the risks of gambling and the importance of waiting until they reach the legal age before making decisions about such activities.
Using FF13's protection tools is straightforward and can be done on your own in under two minutes, directly from your account settings. Here is a step-by-step guide to activating the various protection limits.
Open the FF13 website in your browser and log in with your username and password. Make sure you are playing over a secure internet connection and on your own personal device.
Click on your profile icon or username at the top-right corner of the FF13 platform. Select "Account Settings" or "Responsible Gaming" from the menu that appears.
Under the "Responsible Gaming" section, you will see a full list of all available tools — deposit limits, loss limits, time limits, temporary breaks, and self-exclusion. Select the tool you wish to activate.
Enter the limit amount you wish to set (for example, a daily deposit limit of RM 100 or a play time limit of 2 hours per day). Select the applicable limit period – daily, weekly, or monthly based on your needs.
Review the limit you have set and click "Confirm" or "Activate". Limits that reduce your current threshold take effect immediately. You will receive confirmation via email or an in-platform notification as a record.
If you cannot locate the protection tools in your settings or need assistance activating them, contact the FF13 support team via 24/7 Live Chat or email [email protected]. Our team will help you activate the desired limits right away.
FF13 Recommendation: Set your deposit limit before making any first deposit. This is the best practice that ensures you play within a budget you have considered calmly, rather than in the heat of the moment.
FF13 provides several support channels for members who need assistance with responsible gaming matters. All communications regarding these issues are handled with complete confidentiality and without any judgment or pressure on our part.
The fastest way to get immediate help. Available 24 hours a day, 7 days a week, directly within the FF13 platform.
Send an email to [email protected]. Best for issues that require detailed explanations or document attachments.
FF13's WhatsApp number is available in the Support section of the platform. Ideal for quick communication on mobile devices.
When contacting the ff13 support team regarding responsible gaming concerns, please clearly describe the type of assistance you need. Our team is trained to:
FF13 also encourages members experiencing gambling-related difficulties to seek support from a qualified mental health professional in Malaysia. Speaking with your family doctor is a good starting point — they can refer you to a suitable specialist or advise you on available local support resources.